1. These terms
These terms apply when you use kaidence.co.uk and when your business works with Kaidence ("we", "us"). For any project, the written proposal or quote we agree with you sets out the details. If that proposal says something different from these terms, the proposal wins.
2. What we do
Kaidence designs, builds and runs automations and software for businesses, including booking automation, email and inbox automation, follow-ups and reviews, web apps, landing pages and AI marketing research.
3. Using this website
The information on this site is general and may change. Case studies describe results for those particular clients; they aren't a promise of the same results for every business. You agree not to try to disrupt the site, gain unauthorised access to it, or use its forms to send spam.
4. Enquiries and proposals
Sending an enquiry is free and creates no obligation on either side. Work only starts once we've both agreed a written proposal or quote setting out the scope, price, timings and payment terms.
5. Fees and payment
Fees, any setup or ongoing charges, and when they're due are set out in your proposal and on our invoices. If an invoice is paid late, we may pause ongoing work or support until it's settled.
6. Your part in a project
To deliver on time we'll need access to the tools and accounts involved, the information we ask for, and your approval at the agreed stages. You're responsible for the content you give us and for having a lawful basis for any personal data you ask us to work with.
7. Automations and AI
We test what we build with you before it goes live. AI-generated content, such as drafted replies, summaries or research briefs, can occasionally be wrong, so check anything that commits your business (like prices, dates or promises to customers) before relying on it.
8. Ownership
You keep ownership of your business data and the content you give us. Who owns what we build, and any licences to third-party tools it uses, is set out in your proposal.
9. Data protection
When our work involves handling your customers' or staff's personal data, you are the data controller and Kaidence is your data processor. Our Data Processing Agreement applies and forms part of these terms. How we handle your own details is explained in our Privacy Policy.
10. Ending our work together
Either of us can end ongoing work or support by giving the notice set out in the proposal. You pay for work done up to that point. We'll then return or delete your data as described in the Data Processing Agreement.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't legally be limited. Subject to that, our total liability to you arising from our work is limited to the amount you paid us in the 12 months before the claim, and we're not liable for indirect or consequential losses (like loss of profit or loss of business opportunity).
12. Governing law
These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.
13. Changes to these terms
We may update these terms from time to time. Changes don't affect a proposal we've already agreed unless we both agree in writing.
14. Contact
Questions about these terms: hello@kaidence.co.uk.