Case study 02
Osteopathy, Lancing
Fully Automated Appointment System and Follow Up
Bookings, confirmations, follow-ups and review requests, all automated.
osteopathlancing.uk ↗1
The issue
Khaled was struggling with hours of manual calendar management, sending confirmation messages to patients, and processing tedious medical onboarding forms—time that could have been spent helping patients.
2
What we built
We revitalized his practice with an integrated appointment system that automates bookings, confirmations, follow-ups, and review requests—all working seamlessly together.
3
The outcome
Khaled now saves countless hours weekly through intelligent automation, allowing him to focus on what truly matters: delivering exceptional care to more patients.
How it was done
- 01Implemented an intelligent calendar system directly on his website for frictionless booking
- 02Created smart automation for confirmation emails and SMS that reduces no-shows
- 03Designed AI-powered follow-up sequences that maintain patient relationships without manual effort
- 04Built a review generation system to increase the number of reviews and decrease the effort needed to get them
- 05Ensured Khaled maintains full visibility and control with comprehensive notification systems